Terms and Conditions

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1. INFORMATION ABOUT Crafted Websites

1.1 Crafted Websites is an online business building and servicing small-to-medium-sized business websites. The company is registered in South Africa under company register number 2023 / 194323 / 07.

1.2 Contacting us

1.2.1 If you wish to contact us for any other reason, including because you have a complaint, please do so by emailing us to info@craftedwebsites.co.za



2.1 By placing an order with us through our site, you acknowledge that upon successful verification by us of the authenticity and sufficiency of the information you provide, we will then be responsible for fulfilling the order to you.

2.2 Our site will guide you through the steps you need to take to place an order and make a payment with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order on each page of the order process.

2.3 When you make a payment, you agree that you have understood the services being provided. It is up to you to read about the service and to ask any questions if there is any confusion. If we, Crafted Websites, do not complete the service that has been paid for, you have the opportunity to ask for a refund for that month of service.

2.4 All designs are the property of Crafted Websites and are not to be used elsewhere. If you require to use it on another website or you would like to take the design and use it with another hosting company, the design can be bought at a once-off price with the price being decided by Crafted Websites.

2.5 By placing an order or making a payment through our site, you warrant that you are legally capable of entering into binding contracts. Your credit/debit card or other payment method will be billed by us. You warrant that all the information provided to us for the purpose of processing payments is correct and you are authorised to utilise the preferred payment method. You acknowledge that we will be entitled to verify the authenticity and sufficiency of the payment information you provide. Crafted Websites reserves the right to cancel your order at any stage, in the event that we are unable to verify the information you provide or the payment method that you have selected. In the event of a cancellation by Crafted Websites, we will refund you the full amount that you have paid.



3.1 Please read these Terms of Use carefully before you start to use this website. By using our site, you indicate that you accept these Terms of Use and that you accept and agree to abide by them. If you do not agree to the Terms of Use, please immediately cease all usage of this site.

3.2 We do not guarantee that our site or any content on it will always be available or be uninterrupted. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw, discontinue or change all or any part of the site without notice. We will not be liable to you if for any reason all or any of our sites are unavailable at any time or for any period.

3.3 You are responsible for making all the necessary arrangements for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms and that they comply with them.

3.4 We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

3.5 Access to certain areas of our site is restricted. We reserve the right to restrict access to other areas of our site, or indeed the whole site, at our discretion.

3.8 The use of our sites by a minor (an individual under 18 years of age) is subject to the consent of their parent or guardian and our Contract is with the parent or guardian, who is responsible for the minor’s compliance. We advise parents or guardians who permit minors to use the site that it is important that they communicate with minors about their safety online, as moderation or vetting of advertisements is not guaranteed or foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

3.9 You must not use our site in any way that causes, or may cause, damage to the site or impairment of the availability or accessibility of the site; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity including but not limited to using our site to copy, store, host, transmit, send, use, publish or distribute any material; gaining unauthorised access to our site; collecting data from our site; sending unsolicited commercial communications via our site; and/or without limitation performing any act that is inconsistent with the purpose of this site: to take in and fulfil consumer orders.

3.10 Where necessary we will report any breach of these Terms to the relevant law enforcement authorities and if and to the extent allowed under applicable data protection law, we will co-operate with those authorities by disclosing your identity and/or your personal information to them. In the event of such a breach, your right to use our site will cease immediately.



4.1 By using our site, you authorise us to process payments, refunds and adjustments for your transactions, remit funds to your bank account where applicable, charge your credit card or debit the account linked to your debit card, as applicable, and pay us any amounts you owe in accordance with these Terms.



Crafted Websites will accept refunds to you if you have not received the service that you paid for. If Crafted Websites deems that we have delivered on the service, we reserve the right to not refund.



6.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in section 6.2.

6.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, health crisis or other natural disaster, or failure of public or private telecommunications networks, backorder situations or delays caused by the retailer or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

6.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

6.3.1 you will be contacted as soon as reasonably possible to notify you; and

6.3.2 our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of service to you, we cannot refund you for the month/s of the Event Outside of Our Control.

6.3.3 you may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days from the date of order. To cancel please contact us. We will refund the price you have paid.



7.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to our site, prohibiting you from accessing our site, blocking computers using your IP address from accessing our site, contacting your internet service provider to request that they block your access to our site if and to the extend allowed under applicable data protection law and/or bringing court proceedings against you.


8. Payment

8.1 We use the PayFast gateway to proceed with payments. If you choose to use PayFast as the payment gateway to complete and pay for your order, you will provide your credit card number, using PayFast’s integration. PayFast’s privacy policies will apply to the information you provide on the PayFast page. Our Terms are payment in full upon a digital transaction.



9.1 The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. You are therefore advised to re-read this statement on a regular basis. These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.



10.1 We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


11. Suspension of website

11.1 We reserve the right to cancel, suspend, block, or delete your website if:

11.1.1 We have not received payment.

11.1.2 We feel that you are harming the public with your content.

11.1.3 You are being hateful, rude, and/or threatening any person involved in the business of Crafted Websites.



12.1 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.2 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12.3 Nothing expressed or mentioned in or implied from these Terms is intended or shall be construed to give to any person other than the parties hereto any legal or equitable right, remedy or claim under or in respect to these Terms. These Terms and all of the representations, warranties, covenants, conditions, and provisions hereof are intended to be and are for the sole and exclusive benefit of us, our affiliates and you.

12.4 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.

12.5 If you, the client, sign up for our services, we are entitled to bill you every month from then on no matter the length of time it takes to build the finished website. It is your responsibility to provide information and any additional images, videos or changes you wish to be done to the website within a certain period. It is not the designer’s responsibility to gather information for your website.

12.6 Crafted Websites is not responsible for any unlicensed stock images taken from the Internet that are given to us for use from you, the client.

12.7 You agree that we, Crafted Websites, may use your website for marketing purposes, whether that be for posts or reels or any other form of marketing.


13. Closing

13.1 By using this site and services you, the user/client, agree to all the above terms and conditions